Privacy Policy
Oz Tape Store respects your privacy. This policy explains what personal information we collect when you visit oztapestore.com.au or buy from us, why we collect it and how we look after it. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. What we collect
- Contact details you give us, such as your name, email address, phone number and delivery or billing address
- Order details, such as the products you buy, order totals and delivery preferences
- Messages you send us by email or through our contact form
- Technical information collected automatically when you browse, such as your device, browser, pages viewed and approximate location
We do not see or store your full card details. Payments are processed by our payment providers.
2. Why we collect it
- To process, pack and deliver your orders
- To send order confirmations, shipping updates and replies to your questions
- To handle returns, refunds and warranty claims
- To prevent fraud and keep our store secure
- To understand how the site is used so we can improve it
- To send you news and offers, but only if you have opted in. You can unsubscribe at any time using the link in any email.
3. Who we share it with
We never sell or rent your personal information. We only share it with businesses that help us run the store, such as our ecommerce platform (Shopify), payment processors, couriers and email service providers, and only as much as they need to do their job. We may also disclose information where the law requires it.
Some of these providers store data on servers outside Australia, for example in the United States or Canada. We choose providers that protect information to a standard comparable to Australian law.
4. Cookies
Our site uses cookies to keep your cart working, remember your preferences and measure site traffic. You can block or delete cookies in your browser settings, although some parts of the store, such as checkout, may not work properly without them.
5. Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. See our Security Policy for more detail. We keep information only for as long as we need it for the purposes above or as required by law, such as tax record keeping.
6. Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it or ask us to delete it where we are not required to keep it. Email orders@oztapestore.com.au and we will respond within 30 days.
7. Complaints
If you think we have mishandled your personal information, please email us first so we can put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
8. Changes to this policy
We may update this policy from time to time. The current version will always be on this page.
9. Contact
Questions about privacy? Email orders@oztapestore.com.au.