Refund and Returns Policy
We want you to be happy with your order. Please read this policy before you buy so you know how returns and refunds work at Oz Tape Store.
1. Damaged, faulty or wrong items
If your order arrives damaged, faulty or is not what you ordered, please email orders@oztapestore.com.au as soon as you can, ideally within 7 days of delivery, with your order number and a few photos. Once we have checked the details we will send a replacement or give you a full refund, including any shipping costs. You will not be out of pocket.
2. Change of mind returns
- You can ask to return unwanted items within 14 days of delivery.
- Items must be unused, in their original packaging and in a condition we can resell. Rolls that have been opened, unwrapped or partly used cannot be returned for change of mind.
- Please email us first for a return approval. Returns sent without approval may not be accepted.
- Return postage is paid by you, and original shipping charges are not refunded.
- A restocking fee of 15% of the item value applies to change of mind returns and items ordered in error.
3. Items we cannot accept back for change of mind
- Custom cut, custom width or specially ordered tapes
- Tape that has been used, cut or exposed to dirt, moisture or heat after delivery
- Clearance items marked as final sale
4. How to return an item
- Email orders@oztapestore.com.au with your order number, the items you want to return and the reason.
- We will reply with a return approval and the return address.
- Pack the items securely. We recommend a tracked service, as we cannot refund items that do not reach us.
5. Refunds
Once your return arrives we will inspect it and email you to confirm whether the refund is approved. Approved refunds are paid to your original payment method within 7 to 10 business days. If a return is not approved, we will explain why and can send the items back to you at your cost.
6. Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. This policy does not limit those rights. Learn more at accc.gov.au.
7. Need help?
Email orders@oztapestore.com.au and we will be happy to help.